Clutter Media Group aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Clutter Media group is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
Faulty Goods.If any Goods you have purchased have faults when they are delivered to you, you should contact Clutter Media Group within 28 days to arrange collection and return. Clutter Media Group is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, a replacement will be sent out to you. In the event that the product is now sold out, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
Damaged in Transit. If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Clutter Media Group within 10 days and arrange collection and return. Clutter Media Group is not responsible for paying shipment costs. Refund amount will depend on shipping option chosen and if insurance was added at the time of shipping. Priority Mail only covers up to $50, and Priority exp $100, so if you do not choose to add insurance we can only guarantee a refund of up to that amount. No refund is offered on First Class as insurance is not provided for any amount, unless additional insurance is added.
Magazines & Subscriptions.There are no returns on Magazines. If you receive a damaged magazine we will exchange the damaged magazine for you with a new magazine.
Original art (including customized toys) . We do not accept returns or cancellation once payment is received on an item
Pre-Orders are not eligible for refunds due to missing the expected shipping date. Dates are estimates. Refunds are only issued if goods are defective. If goods arrive damaged due to shipping, refund amount will depend on shipping option chosen and if insurance was taken at the time of shipping.
Gallery Items Shipping will be collected at the close of a Gallery Exhibition. Refunds or cancellation of orders are not accepted once payment is received on an item.
Shipping Charges On occasion shipping will be collected on an order once that product is ready to ship. You will be notified of this going through the check out process, and your order will show a $0.00 shipping charge. We will contact for you that payment once the order is complete, and we will hold that order until the shipping invoice is paid.
Chargebacks. If you contact your bank or credit card company to decline, chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may automatically terminate your Account. If you have questions about a payment made to us, we encourage you to contact Customer Care before filing a Chargeback. We reserve our right to dispute any Chargeback, and keep detailed documentation.
Clutter Media Group reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- Any use or enjoyment that you may have already had out of the Goods.
- Any characteristics of the Goods which may cause them to deteriorate or expire rapidly.
- Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
- Such discretion to be exercised only within the confines of the law.
All sales are FINAL, orders cannot be canceled once placed and payment is received.
If you wish to return Goods to Clutter Media Group for any of the above reasons, please contact us using the details on contact page or email [email protected] to make the appropriate arrangements.